Really interested to see this — Universal Credit is a significant case study of what's gone wrong with "digital government": the costly (economic, human, political, etc) schism between policy and technology, breaches of the rule of law, profound human consequences often for the most vulnerable, an 18 year (at least) timescale between when the programme started and when it will be delivered.
this post would be improved by attaching the actual bloody working paper
will repost tomoz (or when I get an Internet connection in Italy)
Looking forward to it 😊
Really interested to see this — Universal Credit is a significant case study of what's gone wrong with "digital government": the costly (economic, human, political, etc) schism between policy and technology, breaches of the rule of law, profound human consequences often for the most vulnerable, an 18 year (at least) timescale between when the programme started and when it will be delivered.
There's so much to learn from what's gone wrong. Last year's Disability Rights UK summary of some of these issues is sobering: https://www.disabilityrightsuk.org/news/digital-universal-credit-system-breaches-principles-law-and-stops-claimants-accessing-support
Which reminds me, I really ought to do an update to my post from 2021 as background to what a future administration can do better! https://ntouk.wordpress.com/2021/10/14/what-can-politicians-learn-from-universal-credit/
But only after I've had a chance to read your paper to learn about improved approaches :)
I wrote a previous paper specifically on Data and the Rule of Law based on the Child Poverty Action Group report on UC https://open.substack.com/pub/digitalpolicy/p/the-crudy-state?r=5vf2u&utm_campaign=post&utm_medium=web
ha-ha that's the same paper you cite ;-)
this paper also looks at making UC more accessible for chaotic families ornpeiple who struggle with digital https://open.substack.com/pub/digitalpolicy/p/you-see-i-go-by-the-code-of-the-doctor?r=5vf2u&utm_campaign=post&utm_medium=web